It’s probably not fair to post this as a bug, but I wanted to be sure you would see it soon. And since we’re in different time zones, there’s bound to be delay in responses anyway.
Today, my three devices running Moviebase received the update to version 6.0.12. It appears their data was cleared and they are reloading the data from the database. I’m guessing that you made corrections in the database itself, and that is the reason for forcing the reload of the data into the app from there. The updates happened hours ago, and the apps are no where near having all the appropriate data. My concern is that the loading of the data seems to be stalling after some of it is loaded. I’m not sure how long the reloading should take, and when I should assume it’s not going to work. I’m going to let the apps continue overnight and see where they are in the morning. I don’t want to hurry to reload from a backup if they are eventually going to get all the data they should. I’m willing to be patient if it is eventually going to finish properly,
I think I know why you asked me if my data had been loaded from a backup earlier when I sent the bug about the personal list items being listed with 0 item counts when there are items in the lists. I looked at some backup files, and see that they have bad (zero) counts for several personal list entries, even though all the appropriate entries are listed below the zero count.
In fact, I had decided to correct the counts in a backup and reload it to try to fix that problem. Before I did, I received the update. I’m thinking maybe you corrected such items in the database and maybe other data to be reloaded into our apps. Am I wrong about that?
Anyway, I will see where things stand tomorrow and whether the data reloads finish, or at least get further along.
I would like to be sure I am right to be giving this a lot of time before giving up on the automatic reload.
I also saw that version 6 has a new format for the backup data. I guess the new app can process backups in both formats, so version 5 backups still work for version 6. Is that correct?
It doesn’t look like any more data loaded overnight.
What is missing varies by device. On my primary phone, I am missing a few hundred movies from my history, maybe 300 TV shows from my history, over a thousand episodes from my history. I have nothing in my watchlist. I am missing a few movies from collection. All my TV sows are missing from collection. All my personal lists are missing. Hidden items are all missing.
On my older phone, over a thousand movies are missing from my history, along with a couple hundred TV shows and several hundred episodes. All my watchlist movies and TV shows are missing. All my collection entries are missing. All my personal lists are missing. All my hidden items are missing.
On my tablet, everything is missing.
Would it help for me to force a sync from the profile page?
I have a backup from my version 6 system that is recent and complete. And I have corrected the 0 item personal list entries in it. Should I just go ahead and restore that?
It doesn’t look like any more data is going to load automatically.
Yes, I only use the Google account. I don’t like the complications Trakt introduces because of the inconsistencies between Trakt and TMDb.
The restore from the old data option is nice. I did it on my three devices, and it mostly worked. It was pretty fast. It looks like there is a problem when it is automatically triggered by a new update that it doesn’t work properly. It worked well when I did it manually. Most of the data looks good, but there were slight inconsistencies in the results among the three devices.
I appreciate your offer to check my backup file, but there is no need. I am very familiar with the format because I have developed a program to do extracts from them. I did try downloading my modified backup to two devices, and it seemed to work fine. The data looks good. BUT now both devices have the problem of my not being able to make updates. This is a very serious issue. It really makes the app unusable, and I have no idea how to fix it.
Could you give us an option to clear all our app data before doing the data download from the old data? It would be consistent with the restore option that does the same thing. l would like to try that and see if it makes a difference with the issue of not being able to make changes. I am suspicious that restoring from a backup is triggering the problem of not being able to further update the data.