My account became a free account and all my marked films disappeared!

[Andre_Heb]

My account became a free account and all my marked films disappeared!

I had a Premium account that suddenly turned into a Free account and I lost all my bookmarked movies. What happened? I would like to restore my account, which I purchased as a lifetime subscription. How do I do that?

[chris]

@Andre_Heb Do you still have the issue?

[Andre_Heb]

Hey @chris, good morning!

Yes, I’m still using a regular (non-Premium) account. However, I managed to make my saved lists reappear. I simply logged out of Google and logged back in through Trakt, and that worked. But my Premium account hasn’t been restored - I’m still getting ads and missing the premium features I used to have. How can I reactivate those features?

Have a great day!

[chris]

@Andre_Heb Do you have the same Google account from the Play Store? The purchase is connected based on the Google Play Store app.

[Andre_Heb]

Yes, it’s the same. It’s the same Google account that I use for Trakt as well…

[chris]

Can you click on “Restore purchases” on the profile page?

[Andre_Heb]

I clicked on it, but this message poped-up: “No purchases to restore for this account.”

[Andre_Heb]

Wait! Even with that message, I think it worked! Thanks!

[chris]

Glad to hear! I made the purchase sync better in the new version for you