Lost premium new smartphone

Help & Support
1

Hi,
I changed my smartphone and when i login on my new smartphone with the same account, my premium lifetime it has disappeared.

Can you help me?
Thanks.

2

Do you use the same Google account? The purchase is based on the Play Store and not the Moviebase account.

3

Hi,
Yes i use the same Google account.
This is the second time I’ve changed my smartphone.
The first time no problem.

The account is the same that i use in this forum.
Thanks.

4

Can you click on “Restore purchases” on the profile page?

5

Hi,

Solved.

Thanks!.

1 Like
6

Glad to hear! I made the purchase sync better in the new version for you :slight_smile: