Issue connecting MB to Trakt on Samsung/Android - no user:pass, no email

Hey there-

Troubleshooting an issue my dad is having. He was using Moviebase and Trakt without issue for many years. Recently he said that shows he adds to MB are not carrying over to Trakt (on his Kodi at home).

I also use Moviebase and the Trakt app on an older Samsung/Android, and Trakt plugins on Kodi.

Noticed that under ‘login’ he was logged in to MB, not Trakt. The email/user listed was “Jarvis####” (# = some number I don’t remember). It wasn’t his email. So I signed him out, and logged in again, but this time using ‘connect to Trakt’ instead of sign in to MB. I duplicated the steps on my phone.

I had him clear the cache and data from the app settings.

Both of us- we got the “do you want to allow MB to connect to Trakt” dialogue. BUT- It did not ask us to log in. No Trakt user:pass, no entering a code, no ‘woohoo’, etc.

Mine worked fine: It again shows my email, the little trakt icon under my email, and down at the bottom, it said ‘synchronize (ing)’. But dad’s did not say any of that. It again had ‘Jarvis####’ listed at the top, did not seem to be synchronizing.

So what’s going on? Any help?