My entire episode history, over 32,000 items has disappeared!
What’s going on?
Actually, the situation is more complicated than that.
I have the app running on 3 Android devices. My primary phone is showing and empty episode history.
Another device is showing, what looks like, a complete up-to-date history.
A third device is showing a nearly empty history, with just a tiny number of my most recently watched items.
I hope you can straighten this mess out.
Thanks
I have done some more investigation.
My primary phone is on version 6.0.0. There my entire episode history disappeared. The movie and TV show histories are still there.
An older phone that is still running 5.7.1 has the data intact.
A tablet I run the app on is on version 6.0.2. It lost the entire history of everything - movies, TV shows and episodes.
I am not sure why all my devices are at different levels. They usually all get the same version. I didn’t even know I had received the 6.0.0 update or the 6.0.2 update until I just looked, but there is clearly a very serious problem with the new version. Before I attempt any sort of recovery, I would like to be confident this isn’t going to happen again.
I would really appreciate a quick response on this.
Thanks